Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 407-850-6002 or make an appointment online!
Know Your Rights
Orlando, FloridaQuick and good service! I just came for an oil change and Jasson ended up teaching me about things I didn't know about my car. I'm definitely going again to do maintenance to my car
Recommended Auto Shop
Orlando, FloridaGreat service! The car had a few unusual noises and vibration as well as a fluid leak. Jasson diagnosed both problems and completed the work in a timely manner. Prices are reasonable. Jasson was very honest about the repairs. I had just stopped in without an appointment and Jasson was able to fit my repairs into the schedule. I will return to this shop for service.
Orlando, FloridaI went to this place with a diagnostic from other repair Shop, a very expensive one. Jason not only lower that price, significantly, he also explained EVERY LITTLE THING, with so much patience.. I and fix the issue in a timely manner. He's very professional and knowledgeable
Orlando, FloridaBest experience with a mechanic. It's hard finding a trust worthy mechanic as a girl and this family helped me through my situation even while they were out of town. Didn't over quote or try to sell me unnecessary add ons.
Orlando, FloridaExcellent service and guidance. Its owners Jasson and Carilyn, provide the best care, 100% recommended.